Terms of service

1. General provisions and scope

These Terms of Sale apply to orders placed via our webshop by consumers with a residential and billing address in the EU, the EEA, Greenland, or the Faroe Islands. If you live outside these countries, you may not be able to use our webshop.

If you live in Denmark, Germany, Austria, the Netherlands, Poland, or Sweden, we have a local webshop dedicated to your country, offering local language support, local customer service, and delivery options tailored to your country: Denmark, Germany, Austria, the Netherlands, Poland, and Sweden. myextensions.com does not offer delivery to these six countries — see Section 7.

When purchasing from a country other than Denmark, please note that we comply with Danish consumer protection legislation — however, as a consumer in the EU/EEA, you may rely on the mandatory rules of your country of residence. We reserve the right to refuse orders from EU/EEA countries to which we do not offer delivery, or where we are unable to meet local requirements.

When you wish to make a purchase in the webshop, you will be asked to actively accept our Terms of Sale — including any linked policies and terms. If you cannot accept the Terms of Sale, you will not be able to complete your purchase.

These Terms of Sale from Myextensions apply to all orders, including orders for gift cards, in the version applicable at the time of your order.

2. Company and management information

Myextensions ApS is registered as a company based in Denmark.

Director: Cate Klyvø

Address: Kattesundet 45, DK-9000 Aalborg, Denmark

Email: support@myextensions.com

VAT number: DK44147157

Throughout the website, the terms "we", "us", and "our" refer to Myextensions.

3. Conclusion of the agreement

Placing an order via our webshop is not a legally binding agreement. We therefore reserve the right to cancel your order due to printing errors, technical issues, delivery failures, or similar situations.

When you place an order via our website, our system will automatically send you an email confirming which items you have ordered. This email is an electronic acknowledgement of receipt of your order, and not a legally binding order confirmation under which an agreement is concluded. The agreement only becomes binding once you have received an email from us stating that your order has been shipped.

When an order has been completed, you also agree to receive a request to submit a review of your satisfaction with the purchased products or your experience as a customer of Myextensions.

You can cancel your order yourself via your customer account, as long as the order has not yet been sent for picking in our warehouse. You cancel by logging into your customer account with the email address the order was placed with, selecting the relevant order, and confirming the cancellation. Once confirmed, the order will be cancelled in our systems.

We do not charge for a cancelled order. If the amount has been reserved or already debited from your payment method, it will be released or refunded. The time this takes depends on your payment method and provider.

If your order has already been sent for picking, it can no longer be cancelled via your customer account. You can instead exercise your right of withdrawal once you have received the item, pursuant to section 8.

4. Correct billing and contact information

The agreement is concluded in English.

You undertake to always enter and maintain correct billing, delivery, and contact information, so that we can process your order and contact you if needed.

We store order information and these Terms of Sale, and also send them to you by email. You can also view your order data and order history under customer login, accessible via the small person icon in the top right corner of the website.

5. Our products

We reserve the right, but are not obliged, to limit the sale of our products to specific persons, geographic areas, or jurisdictions.

All product descriptions may be changed at any time without prior notice and at our sole discretion. We reserve the right to remove any product from our range at any time.

We have made every effort to display the colours and images of our products in the webshop as accurately as possible. We cannot, however, guarantee that the screen on which you view the products will display every colour correctly.

6. Prices and shipping costs

All product prices are displayed in EUR and include VAT at the rate applicable in your delivery country at the time of order, in accordance with the EU One Stop Shop (OSS) scheme. Any shipping costs are shown at checkout before you approve your order.

Prices for our products may change without prior notice. We reserve the right to change or discontinue the service (or part of it) at any time without notice. Myextensions is not liable to you or to third parties for changes, price changes, suspension, or discontinuation of the service.

We ship orders with external carriers. Available carriers can be found on the website under delivery.

The price of shipping may vary depending on the chosen carrier and shipping method.

7. Delivery terms and retention of title

myextensions.com delivers to EU and EEA countries, Greenland, and the Faroe Islands, with the exception of Denmark, Germany, Austria, the Netherlands, Poland, and Sweden. These six countries each have their own dedicated local webshop (see Section 1). If your delivery address is located in one of these countries, it will not be possible to complete checkout on myextensions.com, and we encourage you to place your order via the relevant local webshop instead.

We offer to cover the shipping cost when you purchase goods above a specified minimum amount. This free shipping option may be limited to selected shipping methods.

Delivery takes place to the address you have provided. The risk in the goods passes to you when they are delivered to the agreed address or collected in person.

Please note that if you choose a delivery method in which the carrier is permitted to leave or deliver the parcel without a signature upon receipt, you bear the risk if the parcel goes missing. You bear all costs arising from incorrect, incomplete, or unclear information.

When you place your order, the expected delivery time will appear in the shopping cart. Please note that delivery times may be longer than usual during certain periods.

The ordered products remain the property of Myextensions until full payment of the purchase price has been received.

8. Right of withdrawal

At Myextensions, you have a 30-day right of withdrawal on your purchase — applicable from the day you receive the item. Withdrawal from and return of purchased items can only be done through our return portal, where you are guided through the process. There, you also have the option to exchange your purchase for a similar item, or to have your credit paid out as a gift card.

If you have placed an order that has not yet been sent for picking in our warehouse, you can also cancel the order yourself via your customer account, cf. section 3. This option is an additional service that we offer in addition to your right of withdrawal. It does not limit your right to withdraw from the purchase within 30 days of receiving the item. If the order can no longer be cancelled via your customer account, your right of withdrawal still applies unchanged.

If you choose a refund of your purchase, we will also refund any original shipping costs. The cost of returning the item must be paid by you.

If you exercise your right of withdrawal, you must return the item no later than 14 days after notifying us that you wish to withdraw. Otherwise, you lose your right of withdrawal.

You can read the guidelines and instructions for returning items in the Returns section below.

You cannot withdraw from a purchase by refusing to accept delivery, unless you simultaneously give Myextensions clear notice that you wish to withdraw. If you refuse to accept delivery without notifying us, we will deduct a fee from the final amount transferred to you. The fee is stated in the return portal.

If you make use of a combination offer, "bundle", set, or similar offer consisting of several products combined at a reduced price compared to the price of the products purchased individually, the right of withdrawal applies to the entire order. It is therefore not possible to withdraw from individual parts of the combination offer. If you exercise your right of withdrawal, the entire combination offer must be returned with all included products.

Any gift received in connection with the purchase is also covered by the right of withdrawal and must be returned together with the purchased items. If the gift is not returned, the value of the gift will be deducted from the amount refunded to you.

9. Complaints and quality guarantee

9.1 Complaints

As a customer of Myextensions, you have the right to make a complaint regarding manufacturing or material defects for up to 24 months from the date of delivery. Where mandatory national consumer protection law grants you a longer or otherwise different complaint period, that mandatory law shall apply instead.

For products with a limited lifespan, including hair extensions, your right to complain is limited to the lifespan period indicated by Myextensions. The limited lifespan for hair extensions is set out in the Quality Guarantee section below.

Our hair extensions are made from natural hair, and the commonly known issues you know from your own hair therefore also apply to extensions. The right to complain does not cover defects arising from wear and tear or improper use.

See our guide on known challenges and solutions on the website.

If you have a complaint, you must first contact our customer service by email and send us the following information:

the order number,
a description of the reason for your complaint, and
one or more photos of the product.

We will then repair, replace, or refund your purchase in accordance with the law.

9.2 Quality guarantee

At Myextensions, we are so confident in the quality of our hair extensions that we offer an extraordinary quality guarantee:

Luxury (Virgin Remy): 5 months from the date of purchase.
Original (Remy): 1 month from the date of purchase.

The guarantee covers only the quality of the hair — that is, the hair extensions must not tangle or frizz beyond what is normal during the guarantee period.

The quality guarantee does not cover defects arising from wear and tear or improper handling. See our guide on known challenges and solutions on the website.

The guarantee entitles you to have the purchased extensions exchanged for an equivalent product.

10. Exchange

If the purchased extensions do not match in length, colour, or volume, you have the option to exchange your extensions. Exchanges are only possible within 30 days of the shipping date, and provided that you use our return portal, available on the website.

With an exchange, you have the option to order a new item immediately. This ensures that you receive the correct item as quickly as possible.

Hair extensions cannot be exchanged if the product has been used, or if the hair net or the bands holding the hair together have been cut, as they can no longer be resold.

11. Returns

When you return items in connection with an exchange or if you withdraw from your purchase, the items must be packed securely in suitable outer packaging that protects the contents during transport.

Regardless of the reason for your return, it is important that the item is:

Unused
In its original packaging
With an unbroken seal

This is important for hygiene reasons, and so that we can resell the item.

How to proceed:

Go to our return portal, enter your email address and order number, and follow the instructions.

If you are returning due to a justified complaint, or by exercising your right of withdrawal where you want the purchase price refunded to your payment method, we will also refund the original (reasonable) shipping costs.

For exchanges to similar items or if you choose a gift card, the original shipping costs are refunded. For refunds, you must pay the return shipping costs yourself.

The price of a return label is stated in the return portal. Alternatively, you can return the item via a recognised carrier at your own expense. When returning orders, always keep your receipt from the drop-off point, as you bear responsibility for the parcel until we receive it.

Please note that it may take up to 30 days from when you hand in the return parcel until the carrier registers it in our system and we can begin processing.

12. Refunds

If you return your order in accordance with the conditions above, you will receive a full or partial refund of the purchase price to the payment method you used when making the original purchase.

For approved complaints, and in the case of withdrawal where a refund is requested, the original shipping costs are also refunded (this does not apply to additional delivery costs in cases where you chose a delivery method other than the cheapest standard delivery we offer).

Once we have received and processed your return shipment, you will typically have the money in your account within 5 banking days. For certain payment methods, however, this may take up to 30 days. This is normal, and unfortunately we cannot speed up this process.

13. Gift cards

Gift cards are purchased and used online in the webshop. Digital gift cards are sent to you by email.

A gift card is valid for 3 years from the date of purchase. Gift cards cannot be exchanged for cash or any other form of payment.

14. Payment and payment methods

No funds will be deducted from your chosen payment method until you have received a confirmation and the order has been shipped, unless bank-to-bank payment methods are used — in that case, payment will be processed immediately.

We offer several different ways for you as a customer to pay for your goods. See which methods are available under the payment section on the website.

15. Errors, inaccuracies, and omissions

We are not responsible if the information available on this site is not accurate, complete, or current. Any reliance on the material on our website is at your own risk. We reserve the right to change the content of our website at any time. You agree that it is your responsibility to monitor changes on our website.

Occasionally, content errors, inaccuracies, or omissions may occur on our website or in our service offerings, which may relate to product descriptions, prices, promotions, offers, shipping fees, delivery times, and availability.

We reserve the right — at any time without prior notice (including after you have placed your order) — to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website, or on any related website, is inaccurate.

16. Liability & indemnification

The terms for liability and indemnification — that is, when we are liable for loss or damage, and when responsibility lies with you — are as follows:

Myextensions assumes no responsibility for the application and removing of your products, nor are the costs of applying and removing hair extensions covered by Myextensions; these are solely your own responsibility. We recommend that application be carried out by a professional (e.g. a qualified hairdresser).
Product liability — Any liability for personal injury or property damage is governed by mandatory product liability law.
Hair extensions may, in rare cases, trigger allergic reactions such as itching, redness, and minor swelling. This is because hair extensions undergo a bleaching and dyeing process during production. Customers who generally experience allergic reactions when using hair products, such as hair dye, should therefore avoid using hair extensions.
Indirect losses — We do not compensate for operating losses, loss of profit, or other indirect losses, unless gross negligence, intent, or mandatory law dictates otherwise.
Force majeure & supplier failure — We are not liable for delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, epidemics, government orders, or our subcontractor's failure or delay in delivery.

If an item cannot be procured or delivered on time, we will notify you immediately.

You can then choose:

a) to accept a new, realistic delivery time, or

b) to cancel the purchase and have all amounts paid refunded no later than 14 days after your notification.
Customer obligations — You are responsible for correct use of the product, and must indemnify Myextensions against claims from third parties arising from your unlawful use.

17. Complaints procedure

If you have a complaint about a product you have purchased in our webshop, please contact us immediately by sending a written complaint to support@myextensions.com. If we are unexpectedly unable to find a solution, you can submit your complaint via the EU's Online Dispute Resolution platform:

European Commission ODR platform: ec.europa.eu/consumers/odr.

18. Privacy policy and cookies

We process your personal data in order to complete your purchase, fulfil our accounting obligations, and provide customer service.

Newsletter sign-ups are managed with separate consent, which can be withdrawn at any time.

Full information on the purposes, legal basis, retention periods, and your rights can be found in our privacy policy on the website.

The website uses "cookies", text files stored on your computer, mobile phone, or similar device. The purpose is to store settings, perform statistics, and target advertisements. Cookies do not contain harmful code, such as viruses.

Acceptance of cookies is managed with separate consent, which can be withdrawn at any time. See more about cookies, acceptance, and withdrawal in the privacy policy.

19. Changes to the Terms of Sale

You can always view the latest version of the Terms of Sale on this page.

We reserve the right to update, change, or replace parts of these Terms of Sale at our discretion by publishing updates and changes on our website. It is your responsibility to regularly check our website for changes.

Last updated: 09.07.2026

Privacy policy

Last updated: 09.07.2026

1. Introduction

This Privacy Policy explains how Myextensions ApS processes your personal data when you shop with us, use our website, or contact our customer service team.

Personal data means any information that can be used to identify you, such as your name, address, email address, browsing behaviour, gender, and age. This Privacy Policy applies to all processing of personal data carried out by us, both as part of our core business activities and through the online services we provide.

We are committed to being transparent about how we use your personal data and the rights you have in relation to it. This Policy applies throughout the European Union and has been adapted to meet national legal requirements where necessary.

2. Data Controller

Myextensions ApS

Managing Director: Cate Dina Klyvø

Kattesundet 45
9000 Aalborg
Denmark

Email: support@myextensions.dk

Phone: +45 23 23 23 09

3. What Personal Data We Collect

We collect different types of personal data depending on how you use our services:

Your name, address, telephone number, and email address when you place an order or contact us.
Information about your purchases and payments so we can process and deliver your order.
Information about how you use our website, such as the website you visited before ours and the pages or links you click on.
Any correspondence you have with our customer service team.
Your preferences regarding cookies and marketing communications.

We only collect personal data that is necessary to enable you to use our webshop and services.

4. How We Use Your Personal Data

We use your personal data to provide you with the best possible service and to fulfil our legal and contractual obligations. This means we use your information to:

Process your purchases and deliver your orders.
Provide customer support.
Send you relevant offers and news if you have given your consent.
Analyse how our website is used and improve its functionality.
Comply with applicable legislation, including accounting requirements and consumer protection laws.

5. When We Delete Your Personal Data

We delete your personal data when it is no longer needed for the purpose for which it was collected or when you ask us to do so. This may occur:

When the purpose of the processing has been fulfilled.
When the customer relationship has ended.
If you withdraw your consent.
If you object to the processing and we have no overriding legitimate grounds for retaining your data.

In some cases, we are legally required to retain certain personal data for a longer period. This may include statutory retention periods for tax or accounting purposes (typically six years for business correspondence or ten years for accounting records), to establish, exercise, or defend legal claims (up to four years), or where the data is required to protect the rights of another natural or legal person. In such cases, your personal data will be deleted once the applicable retention period has expired.

6. Legal Basis for Processing

Throughout the European Union, the processing of personal data is governed by the General Data Protection Regulation (GDPR). The GDPR applies directly in all EU Member States and is designed to protect your fundamental rights whenever your personal data is processed.

Among other things, the GDPR requires that:

Personal data may only be processed where there is a lawful basis.
Individuals have rights such as access, rectification, and erasure of their personal data.
Organisations must clearly explain the purposes of processing, recipients of the data, and retention periods.
Appropriate technical and organisational measures must be implemented to protect personal data.

Although the GDPR applies directly across the EU, each Member State also has national data protection legislation that supplements the Regulation in specific areas.

We process your personal data on the following legal bases:

Performance of a Contract

When you place an order through our website or contact our customer service team, we process your personal data in order to provide the products or services you have requested. This includes processing payments, shipping your order, handling returns, and responding to your enquiries. Without this information, we cannot process your order or provide effective customer support.

For more information about purchasing from our webshop, please refer to our Terms and Conditions.

Consent

In certain situations, we ask for your consent, for example when you subscribe to our newsletter or accept marketing cookies. Giving consent is entirely voluntary, and you may withdraw it at any time. If you withdraw your consent, we will stop processing your personal data on that basis unless we are legally required to retain it for another reason.

Legal Obligation

In some cases, we are legally required to process and retain certain personal data. This may include invoice information that must be retained under applicable accounting legislation, as well as information relating to consumer rights, warranties, or other statutory obligations.

Legitimate Interests

We may also process your personal data where it is necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms. This may include improving the user experience on our website, preventing fraud or misuse, analysing purchasing behaviour, or preparing internal statistics.

Whenever we rely on legitimate interests as the legal basis for processing, we carefully assess whether our interests outweigh your rights and freedoms. If you believe that we should not process your personal data on this basis, you have the right to object, and we will carefully consider your request.

7. Who We Share Your Personal Data With

We only share your personal data where necessary to fulfil the purposes described in this Privacy Policy, and only with trusted partners.

Webshop and Order Processing

We use Shopify as our e-commerce platform. When you place an order, your personal data is processed and stored within Shopify. This includes your name, address, email address, IP address, and order details.

Payment Service Providers

We offer various payment methods, including Klarna, PayPal, credit card providers, and similar payment services. Only the information necessary to process your payment is shared. The payment methods available depend on your country and can be viewed on our website.

Delivery Partners

We share your name, delivery address, and contact details with the shipping carriers we work with in order to deliver your order. The carriers available in your country can be found on our website.

Marketing and Analytics

We process personal data for marketing purposes only where you have given your consent. We use, among others:

Google Ads and Google Analytics to analyse website usage and display personalised advertisements.
Facebook Pixel and Meta Custom Audiences to measure conversions and personalise advertising on Facebook and Instagram, including Advanced Matching, where your hashed email address may be shared with Meta.
LinkedIn Insight Tag to track conversions and optimise LinkedIn advertising.
Pinterest Tag to measure the effectiveness of Pinterest advertising.
Social media platforms such as Facebook, Instagram, LinkedIn, and Pinterest. When you interact with us on these platforms, the respective providers' privacy policies apply, and they may collect and process your personal data for their own advertising purposes.
Klaviyo for newsletters and automated email marketing.
YouTube, where embedded videos may result in your IP address being transmitted to Google's servers in third countries.

Legal and Professional Advisers

We may share your personal data where necessary for auditing, tax compliance, legal advice, or similar professional services.

Hosting Providers and IT Service Providers

We use external providers to host our IT infrastructure and maintain the security of our systems.

Cookies

Cookie consent is managed through Cookie Information, which records and manages your cookie preferences.

Some of the platforms and partners listed above may be located outside the EU/EEA. Where personal data is transferred to third countries, we ensure that appropriate safeguards are in place, including the European Commission's Standard Contractual Clauses where required.

8. Your Rights

Under the GDPR, you have several rights that give you control over your personal data. We want to make these rights easy to understand and exercise.

Right of Access

You have the right to know what personal data we hold about you, where we obtained it, why we process it, and with whom it has been shared. You may also request a copy of your personal data.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected.

Right to Erasure ("Right to be Forgotten")

You may request that we delete your personal data, for example if you are no longer a customer or have withdrawn your consent. However, we cannot delete information that we are legally required to retain, such as accounting records.

Right to Restriction of Processing

In certain circumstances, you may request that we temporarily restrict the processing of your personal data, for example while we investigate whether the information we hold is accurate.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transferred directly to another organisation.

Right to Object

You have the right to object to the processing of your personal data for purposes such as direct marketing or processing based on our legitimate interests. If you object, we will stop the processing unless we have compelling legitimate grounds to continue.

Right to Withdraw Consent

If you have previously given consent, for example to receive newsletters or marketing cookies, you may withdraw your consent at any time. Withdrawal of consent does not affect processing carried out before the withdrawal.

If you wish to exercise any of your rights, please contact us at support@myextensions.dk.

We aim to respond as quickly as possible and always within one month. If your request is particularly complex, this period may be extended by up to two additional months, in which case we will inform you accordingly.

9. Complaints

If you believe that we have not respected your rights or you are dissatisfied with the way we process your personal data, we encourage you to contact us first. We take all enquiries seriously and will do our best to resolve any concerns promptly and fairly.

You also have the right to lodge a complaint with the relevant national data protection authority in the country where you live or where you believe your personal data has been processed unlawfully.

For Denmark, the competent supervisory authority is:

The Danish Data Protection Agency (Datatilsynet)

Website: www.datatilsynet.dk

Email: dt@datatilsynet.dk

We recommend contacting us first, as many issues can be resolved quickly and informally. However, you are always entitled to contact the relevant supervisory authority directly.

10. Cookies and Tracking Technologies

When you visit our website, we use cookies and similar technologies to provide a functional user experience, analyse website traffic, and display relevant marketing.

Cookies are small text files stored on your computer or device when you visit a website. They enable the website to remember your actions and preferences, such as your login details, language settings, and shopping cart contents, over a period of time.

Cookies may be:

First-party cookies (set by us) or third-party cookies (set by analytics and marketing partners).
Session cookies, which are deleted when you close your browser, or persistent cookies, which remain stored for a longer period.

Why We Use Cookies

We use cookies for the following purposes:

Strictly Necessary Cookies

These ensure that the webshop functions correctly, including features such as the shopping cart, login, and website security. These cookies cannot be disabled because they are essential for the operation of the website.

Preference Cookies

These remember your preferences, such as language and display settings.

Analytics Cookies

These help us understand how visitors use our website, for example through Google Analytics.

Marketing Cookies

These enable personalised advertising through platforms such as Google, Meta (Facebook and Instagram), Pinterest, and LinkedIn. They support remarketing, conversion tracking, and behavioural advertising, and are only activated with your consent.

Cookie Information – Managing Your Consent

We use Cookie Information as our Consent Management Platform (CMP) to obtain, record, and manage your cookie preferences and to ensure compliance with the GDPR and the ePrivacy rules.

When you first visit our website, you will be presented with a cookie banner allowing you to choose which categories of cookies you wish to accept.

You can change your preferences or withdraw your consent at any time by opening the cookie settings link at the bottom of our website. There you can also view the full list of cookies, including providers, purposes, and retention periods.

Cookie Information records and stores your consent in accordance with applicable legislation.

11. Changes to This Privacy Policy

The latest version of this Privacy Policy will always be available on this page.

We reserve the right to update, amend, or replace any part of this Privacy Policy at our discretion by publishing updates on our website. It is your responsibility to check our website regularly for any changes.

Accept Terms of Service

Please accept our Terms of Service before proceeding to checkout.